At The Coffee Commute, we are dedicated to providing our customers with the highest quality coffee and service. We understand that sometimes circumstances may arise where you need to make changes to your coffee subscription or request a refund. We aim to make this process as straightforward and convenient as possible. Please read our refund and return policy carefully to understand your options.
30-Day Satisfaction Guarantee: We stand behind the quality of our coffee and want you to be fully satisfied with your subscription. If for any reason you are not satisfied with your coffee order, you may cancel your subscription and request a full refund within 30 days of your initial purchase. Additionally, if you receive a coffee shipment that does not meet your expectations, you may return it within 30 days of receiving it for a full refund or exchange.
How to Initiate a Return or Refund: To initiate a return or request a refund for your coffee subscription, please contact our customer service team at [email protected]. Our dedicated representatives will assist you with the process and provide you with any necessary instructions. Please note that we may require you to return the unused portion of your coffee shipment to qualify for a refund.
Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for your protection. The Coffee Commute is not responsible for any lost or damaged packages during the return shipping process.
Refund Processing: Once your return is received and inspected, we will send you an email notification to confirm receipt of the returned coffee. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your financial institution’s processing times.
Exchanges: If you would like to exchange a coffee blend or modify your subscription preferences, please contact our customer service team to arrange the exchange. Exchanges are subject to coffee availability. If the requested coffee blend is not available, we will issue a refund for the returned coffee instead.
Damaged or Defective Products: If you receive a damaged or defective coffee product, please contact us immediately to report the issue. We will work with you to resolve the problem as quickly as possible, whether through a replacement, exchange, or refund.
Contact Us: If you have any questions or concerns about our refund and return policy for our coffee subscription service, please don’t hesitate to contact our customer service team at [email protected]. We are here to assist you and ensure your satisfaction with every coffee subscription order.
Thank you for choosing The Coffee Commute. We appreciate your business and look forward to serving you with the finest quality coffee and service.